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This book describes the Tata group’s transformational journey toward business excellence, globalization, and innovation. Tata is one of India’s most prominent business groups; it is the largest private-sector employer in both India and the United Kingdom, and owns iconic brands such as Jaguar, Land Rover and Tetley. The book opens the ‘black box’ of transformation by documenting the sequence of leadership and management interventions that Tata used following the liberalization of the Indian economy in the early 1990s. These initiatives helped Tata transform itself from a $5.8 billion Indian firm in 1992 to a $103 billion global powerhouse in 2014, with over 65% of revenues from outside India. The key ideas related to business excellence apply across industries. The book profiles several Tata group companies including Tata Steel, Jaguar Land Rover, Tata Consultancy Services, Titan, Indian Hotels, Tata Power, and Tata Chemicals. Lessons in the book provide a framework to help organizations rediscover their potential and charge ahead using the levers of business excellence and innovation.
- Sales Rank: #2649706 in Books
- Published on: 2014-11-06
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .68" w x 6.00" l, .88 pounds
- Binding: Paperback
- 300 pages
From the Inside Flap
"Sunil Mithas has conducted ... meticulous research of the so-called GE of India. .. should be a required reading for all."
--Behnam Tabrizi, Stanford University
"The story of Tata's race to the top is a fascinating one."
--Claes Fornell, Founder and Chairman of the American Customer Satisfaction Index
"[A] compelling story of Tata's success over 20 years of implementing the Baldrige-based TBEM framework. Despite a turbulent business landscape, Tata companies have realized tremendous growth, globalization, cost competitiveness, innovation, and financial success.... Mithas provides the key lessons in management and excellence that are relevant to every industry."
--Robert Fangmeyer, Director, Baldrige Performance Excellence Program
"The transformation of the remarkable Tata Group into a global powerhouse offers lessons for big organizations everywhere about the importance of focusing on simple but standard process for improvement."
--Peter Cappelli, The Wharton School
"There are many critical lessons here for any executive seeking to improve their firm's performance and for any academic seeking to understand how a corporation or corporate group can make a journey ... to global leadership."
--Gautam Ahuja, Harvey C. Fruehauf Professor of Business Administration, University of Michigan
"Sunil Mithas's book provides a seminal account of how one of the largest multinationals based in India, the Tata Group, was able to transform itself into a leading global player by using a clear vision coupled with an operational excellence strategy that permeated its supply and value chains."
--G. "Anand" Anandalingam, Dean, Imperial College Business School, London
"A compelling story of how an Indian company became one of the largest and most admired global enterprises in about 20 years.... If you read one business book this year this is the one."
--Mark Graham Brown, Principal, MGB Management Consulting and author of Baldrige Award Winning Quality
About the Author
Dr. Sunil Mithas is a Professor in the Robert H. Smith School of Business at the University of Maryland and the author of the book Digital Intelligence: What Every Smart Manager Must Have for Success in an Information Age. He earned his PhD from the Ross School of Business at the University of Michigan and an engineering degree from IIT, Roorkee. Before pursuing his PhD, he worked for nearly ten years in engineering, marketing, and general management positions with the Tata group. He was identified as a 2011 MSI Young Scholar by the Marketing Science Institute. Sunil is a frequent speaker at industry events for senior leaders. He has worked on research or consulting assignments with organizations such as Johnson & Johnson, Lear, A.T. Kearney, the Tata group, the Social Security Administration, and the U.S. Census Bureau. Sunil’s research focuses on strategies for managing innovation and excellence for corporate transformation. His work provides insights on the role of technology and other intangibles, such as customer satisfaction, human capital, and organizational capabilities, for improved performance. His research has appeared in premier journals, including Management Science, Marketing Science, Information Systems Research, MIS Quarterly, Journal of Marketing, and Production and Operations Management. Some of this work has been featured in business publications such as Bloomberg, CIO, Computerworld, InformationWeek, and MIT Sloan Management Review. His papers have won best-paper awards and have received several best-paper nominations. Contact Sunil at sunil.mithas@gmail.com, or visit http://www.sunilmithas.com
Most helpful customer reviews
1 of 1 people found the following review helpful.
books message is unclear
By tommy22
Very confusing and disjointed read. It sounded like Tata Group was a completely disorganized mess but improved after adoption of many, many strategic quality initiatives, although that's hard to know for sure according to the author.
1 of 1 people found the following review helpful.
Excellent reading and helpful information
By Denise M Haynes
As a Baldrige examiner, and deeply committed to Performance Excellence, I found this book to be very insightful and well written. It provides very helpful information about the Tata use of the Tata Business Excellence Model, based on the Baldrige Excellence Framework and Criteria, and it also provides the context for the "journey." There are many, many lessons to be learned from this book about how the Tata company progress from a company in India with revenues of $5B in 1992 to a global entity with over $103B in revenue in 2014. The book provides a clear roadmap toward implementing a performance excellence model in any company, large or small.
See all 2 customer reviews...
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